LEGAL - Refunds & Cancellation
Your satisfaction is guaranteed.
30-day money-back guarantee. Cancel anytime. Transparent refund terms. Your peace of mind matters.
Last updated: September 2026 - ROSCA compliant - No hidden terms
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30-day money-back guarantee
If you’re not satisfied with your Paris Insider membership within 30 days of signup, request a full refund. No questions asked.
Note
Full refund to original payment method | 5-7 business days. One-time guarantee per customer | Applies to membership only
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How to request a refund
1 – Contact us throught our Contact Us Page
2 – Select the inquiry type:Subject line: “Refund Request”
3 – Include: Your order number (optional: brief reason)
4 – We’ll confirm: Refund processing within 24 hours
5 – Appears in account: 5-7 business days
No explanation required. No penalty. No hidden fees.
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Refund Details
– Refund amount: Full membership cost
– Processing time: 24 hours (email confirmation)
– Appears in account: 5-7 business days
– Refund method: Original payment method
– Guarantee period: First 30 days only
– Limit per customer: One-time only
– Applies: to Membership only, not merchandise
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Cancellation (after 30-day guarantee)
You can cancel your membership anytime, without penalty.
How to cancel:
1- Log into your account
2- Go to “Manage Membership” or “Account Settings”
3- Click “Cancel Subscription”
4- Choose reason (optional)
5- Confirm cancellation
No phone call required. No customer service contact needed. Full control in your hands.
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What happens when you cancel
Cancellation effective
End of current billing cycle
Your access
Continues until end date
Refund
None (unless within 30 days)
Confirmation
Email with end date
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Pause your membership
Alternative to cancellation: Pause for up to 3 months per year instead of canceling.
Benefits of pausing:
– No charges while paused
– Resume access after pause ends
– Your membership tier is preserved
– All settings and preferences saved
Pause from your account settings anytime.
07
Automatic renewal (ROSCA notice)
Note
Your membership renews automatically each month on your billing date.
You agreed to recurring charges when you signed up. You are responsible for:
– Monitoring your billing statements
– Canceling to stop charges
– Updating payment methods if expired
Stop charges anytime: Cancel from your account. Charges stop at end of current cycle.
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Service failures (refund eligibility)
In rare cases of service failure, refunds may be issued outside the 30-day guarantee:
– Extended outage: Inability to access content for 7+ days
– Billing error: Double-charged or incorrect amount
– Unauthorized charge: Charge after cancellation
– Account termination: We terminate your account due to our error
Contact support with details. We evaluate each case individually.
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Pricing and changes
Price increases: We’ll notify you 30 days before price increases. You may cancel before the increase takes effect with no penalty.
You have options:
– Accept the new price and continue
– Cancel before increase (no charge)
– Pause membership and resume later
– Downgrade to lower tier if available
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Questions or problems?
Contact us trought our Contact Us Page:
Select the inquiry type:
Response time: 24-48 hours
Last updated: September 2026